What are AI Chatbots?

Artificial intelligence chatbots are text- or voice-based interfaces that provide support and connect human users with the services or information they need by simulating a traditional person-to-person conversation. Text-based chatbots are often deployed online on websites and social media platforms to provide customer support and outreach. Voice-based chatbots, on the other hand, are most typically used for call deflection and sorting or over-the-phone customer service.Most smartphones come equipped with a built-in chatbot, and smart speakers with chatbot functionality have been trendy gift-giving items for several years.

How Do Chatbots Work

The most typical chatbot interaction occurs on a business site. These customer service bots usually pop up after a human user navigates around a site for a few minutes or exhibits behaviors that show that they have become “lost” or are having trouble connecting with the information they need.

Once the chatbot window presents itself, the user can enter their question in plain, syntactical English. The bot’s language recognition functions break down the question and, at the speed of light, compares the query to its data bank of previously asked questions to look for ways customers have achieved satisfying results in similar situations.

What's in it for YOU

Traffic to Lead Conversion

Engage your website visitors with intelligent virtual assistants to guide them through their journey from browsing to a meeting

Improve First Touch Query Resolution

Give your customers the experience of immediate and smooth query resolution on their first attempt.

Give a Personal Touch

With state of the art customer mapping, our bots already know who they are talking to and customize the communication accordingly.

Easy Integration

Give your team a technology that is truly able to empower them to use their expertise without the hassle of

Easy Integration

Our chatbots are developed to be able easily integrate and connect with your existing technology stack.


Give your brand the power to connect with your customers across channels to ensure a synthesized experience.

Every feature of our technology is built with the customer in mind

No-code Platform

With Engagely’s DIY platform, build and deploy your fully automated bot with no code within a week’s time.


Engagely has the ability to engage and service diverse customers digitally in 100+ local & foreign languages.


Our Cognitive Engagement Cloud lets users switch between channels effortlessly without losing the context of their conversation.

Highly Secure

Banking grade security allows you to protect the confidentiality, integrity and availability of your users’ information.

Live Chat Connect

Provide powerful customer experiences with our unified Live Chat integration to empower agents.

Pre-trained NLP Engine

Our proprietary NLP engine is trained to predict the multiple intents and entities from user utterances accurately.